Frequently Asked Questions ( FAQs )

Getting in touch

  1. Email
    You can send us an enquiry at support@treatsnmore.ug
  2. Socials
    Tweet us at @treatsnmoreug, Instagram @treatsnmore_ug or find us on Facebook; Treats ‘n More Ug
  3. Calls
    Call our support team on 0200909059

How to shop online

  1. How do I find special offers online?
    All our special offers are in the sale section on our homepage.
  2. How do I add products to my basket?
    Select the grey ‘cart icon’ button within your chosen item. You can also enter a number in the quantity box to increase or decrease the quantity of that specific product. You can view the contents of your basket at any time by clicking on the shopping cart icon (top right).
  3. How do I navigate the website and find categories?
    We try to make our website as user friendly as possible. Everything is arranged by category, as it would be in a store. For example, all grocery items are listed together, and all media material is listed together. By selecting ‘Groceries’ on desktop or the ‘Menu’ on mobile, you will be provided with a dropdown of key categories for you to browse and select.
  4. How do I amend my order?
    You can amend your order at any point while shopping, simply by selecting the shopping cart icon (top right). Here you can manage your shopping cart, amend item quantities or remove an item you no longer wish to purchase.
  5. How do I checkout?
    Either by clicking the shopping basket icon (top right) or by selecting ‘Checkout’ once you’ve reached the minimum spend of 30,000 shs (UGX)

My online account

  1. How do I register online?
    You can register online by completing this registration form https://treatsnmore.ke/register.
    You can also find our online registration form on desktop by selecting ‘Register’ (top right) or on mobile via the ‘Menu’ (top left) where you will find the ‘Register’ button and follow prompts.
  2. How do I update my online password?
    Simply log in to TreatsnMore, visit ‘My Account’. Here, you can update your password by selecting the ‘Change password’ option. Don’t forget to ‘Save Changes’ once you have updated your password.
  3. How do I update my online email address?
    Simply log in to treatsnmore, visit ‘My Account’. Here, you can update your email address by selecting the ‘Change email address’ option. Don’t forget to ‘Save Changes’ once you have updated your email address.

My online order

  1. How is my online order confirmed?
    You will receive a confirmation email containing all relevant details, including your order number. If this email doesn’t appear in your inbox, please check your spam/junk folder.
  2. Which locations do you deliver to?
    Our delivery staff operates within greater Kampala, Entebbe, Wakiso and Mukono only.
  3. When will my order be delivered?
    Your shopping will be delivered within a same day delivery window. As a reminder, your delivery time can be found on the confirmation email sent to you after your order was placed. Alternatively, you can log in to treatsnmore, visit ‘My Account’ and select ‘Order history’ to view details of your order and delivery.
  4. How do I view my online order history?
    Simply log in to treatsnmore, visit ‘My Account’ and select ‘Order history’ to view all current and previous orders.
  5. How do I check my delivery time?
    Your chosen delivery time can be found on the confirmation email sent to you after your order was placed. Alternatively, you can log in to treatsnmore, visit ‘My Account’ and select ‘Order history’ to view details of your order and delivery.
  6. How is my shopping picked and packed?
    Your shopping is carefully picked and packed by our dedicated team of pickers on the day of your delivery.
  7. How do I return a groceries item?
    If you purchase your products online, you are entitled to change your mind about your order and return it to us. However, there are some important exceptions to this.

    We don’t accept returns on perishable food items or items which cannot be re-sold for health reasons once unwrapped. Please inspect your order once you receive it, our delivery staff are ready to make immediate returns if the order isn’t exactly as shown in the pictures without the consideration of color because pictures may slightly alter color presentation due to editing and lighting effects during our product shoots.

Our payment process

  1. How it works
    Most online retailers ask that you have the funds available to place your order upfront. This is very common for all retailers. It’s the process in which we ask your bank to do a quick check of your card to ensure that there are funds available to pay for your shopping. This money is then set aside by your bank until the day of delivery and it may appear as a ‘pending’ transaction on your bank statement.

    For this reason, it is essential that you have full funds available when placing your order.

    This money will only leave your account on the day of delivery.
    Our mobile money payments deduct funds immediately upon the completion of your transaction.
  2. Which payment methods do you accept online?
    We currently accept:
    • Visa
    • MasterCard
    • Mobile money payments with MTN and Airtel Networks.

About online delivery

  1. What is an online delivery?
    An online delivery is when you create an account online with treatsnmore and order your shopping for delivery, at a date and time that suits you.
  2. How much do you charge for online deliveries?
    The minimum order value for online orders is 20,000ugx to qualify for free delivery, as shown at checkout.
    The minimum order value is calculated after all discounts and promotional offers have been applied.
  3. Where is my order?
    Please check that the time and date of your delivery are correct. This information can be found in the confirmation email that was sent to you after your order was placed.

    Alternatively, you can log in to treatsnmore, visit ‘My Account’ and select ‘Order history’ to view details of your order and delivery.

    If your delivery details are correct and you haven’t received a text or email to update you on the status of your order, please contact us on +256 771853513.
  4. Will I get a receipt?
    You will be emailed your receipt and the driver will hand you a Content Note, which is a summary of your order. The driver will also ask you to sign their copy as proof of delivery.

    If your query hasn’t been answered by any of the above, please send us an enquiry using our feedback form.

Still have questions ? send us a message

Contact Us

Contact us and we’ll get back to you as soon as possible.

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