Terms and conditions
These terms and conditions were last amended on 14/05/2020 © TNP e-commerce(u) ltd.
These terms and conditions govern your use of our website, your orders and your relationship with treatsnmore.
Please read these terms and conditions carefully. By using our website and placing orders, you are agreeing to the terms that appear below.
Definitions to Help You: "You" and "Your" means anyone who uses the website or orders products from treatsnmore.
"treatsnmore" or "We" or "Us" or "Our" means TNP e-commerce (u) ltd. "Website" means www.treatsnmore.ug These terms and conditions regulate the supply of products to you by us. Any other terms, conditions or representations (other than those made fraudulently or implied by statute) are excluded.
Your statutory rights are not affected.
We are treatsnmore, under TNP e-commerce (u) ltd located at TNP House, Plot 328, Block22, Kiwatule- Ntinda- Kampala, Uganda.
- Personal use
You are personally welcome to use our website to browse our information, access your online account or to place an online order.
You must not hack into our website, attempt to post content which is in any way offensive or obscene, or use our website or your online shopping account to distribute any kind of computer virus.
You are not permitted to link to our website from any of your own sites or business pages, without our express prior approval.
We try to ensure that any details, descriptions and prices which appear on our website are accurate. Sometimes errors may occur. We will try to rectify pricing errors as soon as possible. We reserve the right to correct any error or omissions without any prior notice.
- Third party links
We may include links on our website to other sites that are not controlled by us. We are not responsible for any content on such websites.
All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times be vested in us or our third-party licensors. All rights are reserved.
You may use the content on our website for your personal use in placing orders through our website or informing yourself in respect of our business. However, you must not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on our website without our prior written permission.
TNP e-commerce ltd and TreatsnMore are trademarks. Use of these trademarks is not permitted without our express written permission.
Setting up an online account
- Age limit
You must be over 18 to set up an online shopping account with us or to place any orders. We are entitled to rely on your account set-up information as confirmation of this.
- Delivery address
You must have a delivery address within our delivery area. We currently deliver within Greater Kampala; Entebbe, Wakiso and Mukono.
You must have a valid debit/credit card, mobile money accounts, in your name, attached to your online shopping account.
- Update your information
You must keep your contact details updated, so that we can speak to you about your orders. You can do this via your online account or by calling our friendly Customer Care team.
- Keep details safe
You must keep your username and password safe. You will be responsible for all activities and orders made under this username and password.
We monitor and track all online purchases and transactions. We reserve the right, at our sole discretion, to suspend or cancel any customer online account, at any time.
You must agree to these terms and conditions in their entirety to shop online with us.
Online prices and payment
When browsing our website, the prices shown will be the prices available for your delivery. Once you have logged in, picked your products, and selected your delivery date, the prices displayed at checkout will be the prices you will be charged.
It is always possible that, despite our best efforts, some pricing on our website may not be correct. We reserve the right to refuse to process any order placed on our website based on information that may contain errors or inaccuracies, including, without limitation, out-of-date information regarding pricing or delivery. We will endeavor to inform you by email where there is a pricing mistake in an order you have placed, giving you the option of continuing to purchase at the correct price or amending the order. If we are unable to contact you, we may at our discretion, decide to cancel the order. If the pricing error is obvious and unmistakable and could have reasonably been recognized by you as genuine mispricing by us, we do not have to provide the products to you at the incorrect (lower) price.
- Minimum order value
The minimum order value for online orders is 20,000ugx to qualify for a free delivery as shown at checkout. The minimum order value is calculated after all discounts and promotional offers have been applied.
Where applicable, prices shown will include Value Added Tax. We endeavor to keep our website updated with prices which include the current rate of VAT, so you don’t have to pay any extra charges besides the total of your cart.
- Methods of payment
We accept payment from MasterCard, Visa debit and credit cards and mobile money with MTN and Airtel networks. The card used to confirm the order must be the same card used to complete the order. We do not accept cash or cheques.
When you place your order, we will carry out an immediate pre-authorization check on your payment card. This will be reserved for the full value of your order placed on the order date. If you decrease your order value, the value of the pre-authorization will remain the same. If you increase your order value, the pre-authorization value will increase incrementally to the value of the revised order value. The full cost of your order will be taken on the date of your delivery.
- Failed payment
If we are unable to process your pre-authorization card payment on the date of placing your order, your order will not be placed. If we are unable to process your amended order pre-authorization payment, then the amendments will not be made to the order.
- Order acknowledgment
When you have placed an order on the website, we will send you an email acknowledging your order. This is not confirmation that your order has been accepted by us.
A legally binding contract will only arise once we have completed delivery of the products to you. Once we have delivered the products to you, you become the owner of the products. You will have no legal liability in connection with your order until the products have been delivered to you.
The images of the products on the website are for illustration only. Your products may vary slightly from those images. The packaging of the products may vary from that shown on images on our website.
We do our best to ensure that we have a wide range of products available every day, but sometimes we run out of certain products. If we have run out of any products that you have ordered, we shall communicate effectively after your order confirmation email.
- Not for resale
We do not supply products for resale unless we have specifically agreed this with you in writing. All products supplied for your own use.
Some products, such as alcohol, can only be purchased by and delivered to customers above a certain age, i.e. 18 years old, for orders containing alcohol.
- Statutory rights
Our products aim to comply with your legal rights to be of satisfactory quality, to be fit for purpose, and to match their description. These rights are known as your statutory rights.
Amending or Cancelling Your Online Order and Refund Process
- Amending your order
you can cancel or amend your order at any before receive a delivery confirmation email. We allow up to five amendments per order if the order value is increased during an order change. If the order value remains the same value or less, there are no limitations on how many times you can amend the order. All increases in order value are subject to the pre-authorization check on your payment account.
- Cancelling your order
You also have a legal right to cancel an order at any time before the products are delivered to you.
- How to cancel
To cancel an order: Please either log in to your online account, select order history, and cancel the relevant order, or contact us via our Customer Care team. You will need to provide the email address registered with your account and confirm the order number you wish to cancel. The pre-authorization on the card will be cancelled.
Picking your order
- Product sourcing
We take great care to source the best products that we possibly can. This can involve produce being sourced from countries around Africa.
- Expiry dates
When we pick your order, we will select products with a reasonable amount of time left on the expiry date.
If you are unhappy with the quality of any of the products you receive, we will happily replace the products.
To exchange, please either call our Customer Care team on+256 771853513, making sure that products are in the original packaging and in a saleable condition along with the receipt or invoice which arrived with your online order and we will replace the product. Please note that we do not accept returns on products in our Groceries category.
Special Offers, Promotions and Competitions
- For all current offers, please visit the 'SALE' tab
Offers may vary from store to store by country. All offers are subject to availability.
- Limited time
Offers will have a limited time period. This will be detailed on our website and, in particular, on each of the Offers, Discounts and Coupons and Competitions pages as specified in clause
In the event that a special offer, promotion, discount, bundle or deal applies to your order, subject to you having complied with the specific terms of same, we shall apply the appropriate pricing or action to your order.
We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice. We reserve the right to offer, in our complete discretion, different customers different special offers, promotions and the ability to enter different competitions.
- Discount codes
Only one discount code of any type may be used per transaction. If we believe, in our reasonable opinion, that a discount code has been used more than once, we reserve the right, in our absolute discretion, to not apply the discount code to the transaction and to take full payment using the payment method selected, or we may elect to cancel the order entirely.
- Amending your order
If you amend or cancel your order after the last day of a special offer as notified to you in the terms of the special offer, the standard price shall apply to the products in your order.
Customer Ratings, Reviews
- Leaving a review
Customers are welcome to leave reviews about our products. Sometimes we ask third parties, to collate reviews on our behalf. By submitting any content via our website for a review, you confirm that
- You have a registered account for online shopping with us
- You are the sole author and owner of the content or review you are submitting
- All the content you are submitting is accurate, polite and in plain English
- Our use of the content you supply does not violate these terms and will not cause injury to any person or entity
- You are not a supplier to treatsnmore and/or the review is not designed to falsify any aspect of the product you are reviewing in any way.
- Lawful content
You agree that you will not submit any content
- that is known by you to be false, inaccurate or misleading
- That includes profanity, blasphemy, racism, discriminatory comments or content that might be considered harassment, abuse or threats against the personal safety or property of others
- That contains comments about other reviewers
- That contains spam or advertising
- That contains third party brand names or trademarks
- That contains personal information about anyone, including yourself, such as phone numbers, personal address details or credit/debit card numbers
- That contains any computer viruses, worms or other potentially damaging computer programs or files
- That includes any information that references other websites, addresses, email addresses, contact information or phone numbers
- That violates any law or regulation (including but not limited to those governing consumer protection, unfair competition, anti-discrimination or false advertising); or
- that infringes any third party's copyright, patent, trade mark, trade secret or other proprietary rights or rights of publicity or privacy
- Our rights
We reserve the right not to publish a review that we receive, to remove any review we receive for any reason (including seasonal product reviews), and to condense or delete any comment or review which we reasonably believe violates these terms and conditions.
For any content that you submit, you grant us an assignment of all intellectual property rights, which includes a license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
- None of the content that you submit shall be subject to any obligation of confidence on the part of treatsnmore, its agents, subsidiaries, affiliates, partners or third-party service providers and we have the right to disclose your identity to any third-party who is claiming that any review posted by you is inaccurate, misleading or fraudulent.
- We reserve the right to disclose your identity if we are required to do so by order of a court, or a competent regulatory body
- Unrestricted by law
Nothing in these terms and conditions will restrict our liability for death or personal injury resulting from our acts or omissions, breach of contract, or breach of statutory duty.
- Statutory rights
Nothing in these terms and conditions will restrict any of your statutory rights.
- Limitation of liability
We will not be liable for any indirect or consequential loss, or damage, or loss of profits, or reliance you may have had in having the products or your order delivered to you, which arises out of any failure by us to supply the products or your order to you.
- Force majeure
We will not be deemed to be in breach of contract or of these terms and conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment and road traffic problems.
- Maximum liability
Other than as set out above, our maximum liability arising out of any order for the supply of products to you will be limited to the price of the products contained in that order.
Variation to These Terms and Conditions
We may change these terms and conditions from time to time and will notify you of this by stating the date of the version at the top of this page
- Check each time
Other Important Terms
We may transfer our rights and obligations under any order to another organization, but that will not affect your rights or obligations.
Each of the paragraphs of these terms and conditions operate separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we do not insist that you perform any of your obligations, or we do not enforce our rights against you or delay in doing so, that will not mean that all our rights are waived. Any waiver by us will be confirmed in writing and will not mean that we waive rights on an ongoing basis.
These terms and conditions are governed by the laws of Uganda and the courts of same shall have non-exclusive jurisdiction in respect of any disputes arising.
If you have complaints, our Customer Care team is able to resolve any issue you may have.
If you have any questions or comments, you are welcome to contact our Customer Care team by the following methods
Telephone:, +256 771853513 Monday to Friday 8am-9pm, Sat 8am-8pm and Sun 8am-6pm (opening hours are subject to change). Calls may be recorded for training purposes.
Feedback form: You can get in touch by completing this online feedback form.
Write to us: firstname.lastname@example.org